Does a patient need to download an app to be able to have a DocsInk telehealth session with their provider?

What does a patient need to have to be able to have a DocsInk telehealth session with their provider?

True or False: patient cannot see the other patients waiting in a Providers telehealth waiting room

If you change the phone number or email address of the patient from the pop up window as you are starting a telehealth session, will it change it permanently in the patient's profile as well?